Refund policy

All Sales Are Final – No Returns, Refunds, or Exchanges

Due to the handmade and personalized nature of our products, BertasKreations does not accept returns, refunds, or exchanges under any circumstances. Please review your order carefully before completing your purchase.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • You must provide clear photos of the damaged item and packaging for us to assess the issue.

  • We may offer a replacement or store credit at our discretion, depending on availability.

Lost or Undelivered Packages

  • If your order is lost in transit, we will work with the carrier (USPS/UPS) to file a claim and assist in resolving the issue.

  • Refunds or replacements will only be considered after the carrier completes their investigation.

Incorrect or Missing Items

  • If you receive the wrong item or a missing part, notify us within 48 hours with order details and photos.

  • We will verify the issue and, if confirmed, may send a replacement (subject to availability).

Non-Refundable Situations

  • Change of mind, accidental orders, or sizing preferences do not qualify for refunds or replacements.

  • Custom or personalized items cannot be returned under any circumstances.

Contact Us

For any issues with your order, please reach out at:
📧 Email: byahnel@gmail.com

📞 Phone: 207-692-7441

We appreciate your understanding and support of our small handmade business! 💖