Shipping policy

Thank you for shopping at BertasKreations! We create handcrafted beaded items, pens, pencils, markers, keychains, wristlets, and ornaments with care. Please review our shipping policy before placing your order.

Order Processing Time

  • Orders are processed and prepared for shipment within 3-5 business days (excluding weekends and holidays).

  • You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Carriers & Costs

  • We ship via USPS and UPS, depending on the best available rate and delivery time.

  • Shipping costs are carrier-calculated at checkout based on package weight, dimensions, and destination.

Delivery Times

  • Delivery times vary depending on the shipping method and destination.

  • USPS typically delivers within 2-5 business days, while UPS may take 1-5 business days (excluding processing time).

  • International shipping (if available) may take longer due to customs processing.

No Returns or Exchanges

  • Due to the handmade nature of our products, we do not accept returns, exchanges, or cancellations once an order is placed.

  • Please review your order carefully before completing your purchase.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work with the carrier to resolve the issue.

  • If your package is lost in transit, please contact us, and we will assist in filing a claim with the shipping carrier.

Contact Us

For any shipping-related questions, please reach out to us at:
📧 Email: byahnel@gmail.com
📞 Phone: 207-692-7441

Thank you for supporting BertasKreations! We appreciate your business. 💖